Creating an website hosting account

To Creating an account go to services, website hosting and click 'Order Now'. Fill in all the information and then it will take you to the payment section. 
After you have create an account, you will receive an Welcome email containing all your account details. You will need to store this is in a safe place as it contains your username and passwords to access your FTP account on our various services. You will then need to upload your website to the web server to get your website up and running.

Uploading files

The first thing you need do after createing a website hosting account is upload your files. If your domain is resolving to our servers you will need to use an FTP client to connect to our servers and upload your domains content.

Once you have successfully uploaded or published your website content then you can view it online. The websiteaddress and the exact URL is specified in the welcome email that we had sent you when your account is setup. If you have lost your welcome email please email support.

We recommend the FTP client called FileZilla which can be downloaded for at:

Setting up email accounts

To set up email mailboxes for your domain you need to login to the  Nexus control panel and then click on 'Email Manager'. Once you have created the email mailboxes you will need to configure your email client (Outlook, Windows Mail) to download your email.

For information on how to connect Outlook to your email account Click Here.

Pointing your domain to your new website files

In order to get your domain to point (resolve) to our servers and have name resolution you need to specify our name servers as the authoritative name servers (or DNS servers) for your domain. This involves visiting your domain registrar and changing the name servers associated with your domain to our name servers (removing any existing name servers that may be specified from a previous provider).

To point your domain to our services, you need to visit your domain registrar (where you registered the domain) and change the name servers associated with your domain to our name servers and also remove any existing name servers that may be associated with your domain. This is a common process at all domain registrars as it is required anytime anyone changed who hosts their website. For specific help on changing the name servers at your domain registrar, go to their site, login and go to the help section. Search for 'changing name servers' or 'changing DNS servers'.

Primary Name Server:
Secondary Name Server:
Tertiary Name Server:

Once you have done this it takes up to 48 hours before your site is available, as the changes need to propagate to your ISP.

If you have already done this, and you're not sure whether your site is resolving or you are receiving a '403 forbidden' type error, please contact support.