Website hosting FAQ's
Here are the answers to most of the questions that people ask about our service. If you have a question that is not covered by this page please let us know and we will provide you with a personalised answer.
You may also find more information on our support pages.
What is your spam or bulk email policy?
Nexus Digital Technology has strict policies that prohibit all bulk e-mail and unsolicited advertising email. Any client found to be engaged in this activity will have their site removed from this network. Please don't waste your money on bulk e-mail scams, save your site and your money. Don't Send Spam! There are no refunds for clients deliberately misusing our services. Note that any emails sent to people who do not expect to receive something direct from you or your company are considered unsolicited email.
Nexus Digital Technology charges clients who use more than their plan allows of monthly transfer. This is charged at a rate of $2.20 per GB.
This is not billed automatically. We will contact you first to see if it is a once off event.
Nexus Digital Technology charges clients a $22.00 per year, per sub domains. They must point to a directory on the client's site. A sub domain is for example http://members.yourdomain.com/ which points to the same place as http://www.yourdomain.com/members
Nexus Digital Technology charges clients a $22.00 per year, per additional domain name . This is a second domain that points to the exact same site as your original domain (note you cannot point a domain pointer to a subdirectory).
Nexus Digital Technology gives you access to a web-based control panel with which you setup your mail accounts and email forwarding.
Nexus Digital Technology also gives you access to a webmail email system, where you can check email and send email. You can access it at webmail.nexusdigital.com.au.
Do you support ASP.NET 1 ,2, 3.5, 4?
Yes our Windows hosting plans fully support Active Server Pages (aspx), and ODBC database connections for Access and SQL databases.
Do you support PHP?
Yes all our Linux servers support PHP.
Nexus Digital Technology will contact you and ask you to reduce your disk space usage, or pay a fee for the extra disk space. This is not billed automatically.
Does Nexus Digital Technology support international domains like .de, .eu, .nz etc.?
Yes, you can host any domain name that you would like with Nexus Digital Technology.
How long does it take to setup my new account?
Once the order is placed and payment has been received, we setup your account within 24 hours.
How long does it take to get a domain working?
On average a new domain should be resolving to our servers in about than 24 hours, a domain that is moving to Nexus Digital Technology from another service takes about 48 hours on average.
The hardware specifications change depending on the load and number of sites on a particular server. At the time of writing our machines are HP Dual Xeon machines, RAID 10 hard drive with redundant power supplies.
Nexus Digital Technology utilizes connections to multiple backbones to ensure that data reaches the end-user in the fastest, most efficient manner possible.